Monthly Archive: January 2018

Case Management 0

5 Must-Have Tools for Effective Case Management

Once upon a time, they say, case management was simple. Customers used to ring helpdesk, present their problem, wait for a minute or two for an agent to check their account information, and finally...

CRM Products 0

Cheat Sheet to Pick the Best among Many CRM Products

In the customer-centric market, development of better relationships between business organizations and customers has become a primary concern for many businesses. Software development firms have come up with the solutions to these challenges in...