ServiceTitan
Enterprise field-service platform — dispatch, call booking, invoicing, pricebook, CRM, service agreements, and native SMS with carrier fees passed through. Per-technician pricing is quote-only. Overkill for a one-truck shop.
- Best for
- Multi-truck HVAC, plumbing, electrical, and commercial contractors that can fund a per-tech implementation
- Price
- Contact for pricing
- HQ
- United States
- Profile updated
Worth it for your operation?
Pros
- Dispatch, scheduling, call booking, invoicing, and pricebook as first-class product
- Service agreements with a published retention story on the commercial pages
- Native SMS/MMS in the product (carrier and Campaign Registry fees passed through)
- Proposal builder, job costing, and accounting depth aimed at 10+ tech operations
Watch-outs
- No public dollar card — per-technician quote plus implementation
- Heavy onboarding versus Jobber or Housecall Pro
- Marketing campaign SMS is a Marketing Pro path, not the whole product
- Consumer job financing is not a clear native claim on the pages we scored
Score by criterion
The dark mark on each bar is the average of the 11 systems in this ranking. Criteria with higher weight pull the overall score more.
A live job and dispatch board — schedule, assign techs, and see today’s work without a parallel spreadsheet.
Quotes, estimates, or a pricebook inside the product — good/better/best or flat-rate — not a PDF from another app.
Maintenance agreements, service plans, or memberships that renew on the customer record — not only a won job or a one-off visit.
Native SMS or messaging inbox on the customer or job card, with team history. WhatsApp Business API also counts. One-way “on my way” blasts and marketplace apps do not.
Public plan in USD, trial, and what sits outside the monthly fee. Mandatory add-ons for day-to-day dispatch work lower the score.
English UI, job and membership vocabulary, and time until a CSR or owner-operator can dispatch without a months-long implementation project.
What ships natively
We only mark “yes” when the feature is part of the product — marketplace integrations or third-party apps do not count.
- Yes
Jobs & dispatch
A live job and dispatch board — schedule, assign techs, and see the day’s work without a spreadsheet
- Yes
Quotes & pricebook
Quotes, estimates, or a pricebook inside the product — not a PDF from another app
- Yes
Memberships
Maintenance agreements, service plans, or memberships that renew on the customer record — not only a one-off job
- Yes
Invoicing & payments
Invoices and payments on the job, in the field or online, in the same product
- No
Financing
Credit simulation or consumer financing in the product — solar, real estate, or home-service jobs, depending on the vertical
- Yes
Native messaging
Native SMS or messaging inbox on the lead/contact/policy card (history preserved). WhatsApp Business API also counts. Marketplace apps, Zapier, browser extensions, website chat buttons, and sibling-SKU modules do not
- Yes
Sales pipeline
Visual sales pipeline
- Yes
Vendor mobile app
App published by the vendor itself
Editorial analysis
ServiceTitan in detail
ServiceTitan is the enterprise FSM. Dispatch, pricebook, invoicing, and service agreements are the product. You will not read a public seat price.
Who it is for
HVAC, plumbing, electrical, and commercial contractors with enough trucks and office staff to absorb a quote, implementation, and per-tech bill. A solo operator should start at Jobber or Housecall Pro.
What drives the score
Jobs, quotes, and memberships lead the ranking. Messaging is native SMS. Price and curve are deliberately low for opacity and rollout weight.
How we read the sources
Based on servicetitan.com (residential and commercial feature set, service agreements), the pricing page (per-technician, no dollars), and ServiceTitan help on SMS/MMS registration and pass-through fees.
Frequently asked questions
Why isn’t ServiceTitan
Dispatch, pricebook, and service agreements are the strongest on this yardstick. The overall score still averages in quote-only pricing and a long implementation. A 20-tech shop should demo it anyway.
Is SMS native or a bolt-on?
Native. Help docs cover 10DLC/toll-free registration and pass-through carrier fees with no ServiceTitan markup. Usage still hits the bill.
Sources consulted
Everything on this profile comes from the pages below. We did not lab-test the platform.
- ServiceTitan(www.servicetitan.com)
- ServiceTitan pricing(www.servicetitan.com)
- ServiceTitan SMS registration(help.servicetitan.com)
Profile updated . Found something outdated? Corrections are welcome.