Comparison · Home services

ServiceTitan vs Pipedrive

ServiceTitan and Pipedrive side by side for home services: scores by criterion, native features, and pricing.

Updated October 9, 2026

Higher scoreHome-services software

ServiceTitan

7.6

Strongout of 10

Enterprise field-service platform — dispatch, call booking, invoicing, pricebook, CRM, service agreements, and native SMS with carrier fees passed through. Per-technician pricing is quote-only. Overkill for a one-truck shop.

Contact for pricing

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Generic CRM

Pipedrive

3.7

Weakout of 10

Mature pipeline CRM with a large marketplace. No dispatch board, pricebook, or maintenance agreements — home-service pieces arrive via third-party apps or a separate FSM.

From $14/seat/mo billed annually (Lite); 14-day trial

Read full profile Official site

Criteria where ServiceTitan wins

Ties

Criteria where Pipedrive wins

Score by criterion

In green, who wins the criterion. The overall score uses home services weights: jobs and dispatch and quotes and pricebook weigh more.

CriterionServiceTitanPipedrive

Jobs and dispatch1.4×
A live job and dispatch board — schedule, assign techs, and see today’s work without a parallel spreadsheet.
9.2
2.2
Quotes and pricebook1.2×
Quotes, estimates, or a pricebook inside the product — good/better/best or flat-rate — not a PDF from another app.
8.8
1.8
Memberships and agreements1.1×
Maintenance agreements, service plans, or memberships that renew on the customer record — not only a won job or a one-off visit.
9.0
3.2
Native messaging0.9×
Native SMS or messaging inbox on the customer or job card, with team history. WhatsApp Business API also counts. One-way “on my way” blasts and marketplace apps do not.
8.0
3.5
Price and transparency0.8×
Public plan in USD, trial, and what sits outside the monthly fee. Mandatory add-ons for day-to-day dispatch work lower the score.
3.5
6.4
Learning curve0.8×
English UI, job and membership vocabulary, and time until a CSR or owner-operator can dispatch without a months-long implementation project.
5.0
7.6
Overall score
7.6
3.7

Native features

Only what is part of the product counts. Marketplace integrations or third-party apps are out.

FeatureServiceTitanPipedrive

Jobs & dispatchYesNo
Quotes & pricebookYesNo
MembershipsYesNo
Invoicing & paymentsYesNo
FinancingNoNo
Native messagingYesNo
Sales pipelineYesYes
Vendor mobile appYesYes

Compare with another rival

Each pair has its own page. The ranking only highlights the main duels — the rest are here and on each CRM profile.

Compare ServiceTitan with

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