Comparison · WhatsApp

Respond.io vs Kommo

Kommo is a messenger-first sales CRM with official WhatsApp on every seat plan. Respond.io is a Meta BSP conversation platform that syncs to the CRM you already run. Pick Kommo when deals live in WhatsApp; pick Respond.io when volume and AI routing are the job.

Updated September 26, 2026

WhatsApp CRM

Respond.io

8.5

Strongout of 10

Official Meta BSP conversation platform — shared WhatsApp inbox, AI agents, automation, broadcasts, and CRM sync. WhatsApp ops are the product; HubSpot/Salesforce connect next door.

From $99/mo (Starter); Growth from $199/mo — Meta fees separate

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Higher scoreWhatsApp CRM

Kommo

8.6

Strongout of 10

Sales CRM built around messengers — official WhatsApp Business Platform integration on all plans, shared inbox, templates, Flows, and pipelines. One of the clearest CRM-plus-WhatsApp stacks in the English market.

From $25/user/mo (Base); Advanced $35; Pro $45 — Meta fees separate

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Criteria where Respond.io wins

Ties

Criteria where Kommo wins

Editorial verdict

How to choose between them

Both products treat WhatsApp as first-class. They are not the same shape.

Kommo publishes USD seats from $25/user and puts pipelines, templates, and WhatsApp Flows in one CRM login. Respond.io publishes Starter from $99/mo as a conversation OS — shared inbox, AI Agents, broadcasts — and expects many teams to keep HubSpot or Salesforce as the system of record.

If your reps close deals inside WhatsApp and want one product, demo Kommo. If your problem is high-volume B2C routing and CRM sync, demo Respond.io. Meta message fees sit outside both software bills.

Score by criterion

In green, who wins the criterion. The overall score uses WhatsApp weights: shared inbox & routing and official whatsapp api weigh more.

CriterionRespond.ioKommo

Shared inbox & routing1.4×
WhatsApp opens inside the product on the contact or deal, with assignment so more than one person can work the same number.
9.2
9.0
Official WhatsApp API1.3×
Connects to the WhatsApp Business Platform (Cloud API / BSP). QR-code “WEB” sessions and unofficial bridges do not count.
9.4
9.0
Campaigns & templates1.1×
Broadcasts or blasts plus Meta-approved message templates for re-engagement outside the 24-hour window.
8.8
8.4
Conversation CRM depth1.3×
Deal or contact history, multi-agent queues, chatbots, and CTWA-style lead capture — how far WhatsApp is first-class in the product.
9.3
9.1
Price and transparency0.9×
Public plan in USD (or clear EUR/USD), trial, and whether Meta message fees are called out separately. Opaque enterprise quotes lower the score.
6.4
8.0
Learning curve0.8×
English UI, WhatsApp Business vocabulary (templates, 24-hour window, WABA), and time until the first shared inbox is live.
6.8
7.6
Overall score
8.5
8.6

Native features

Only what is part of the product counts. Marketplace integrations or third-party apps are out.

FeatureRespond.ioKommo

In-product inboxYesYes
Official APIYesYes
Sales pipelineYesYes
Multi-agent inboxYesYes
Native chatbotYesYes
CampaignsYesYes
Meta message templatesYesYes
Vendor mobile appYesYes

Compare with another rival

Each pair has its own page. The ranking only highlights the main duels — the rest are here and on each CRM profile.

Compare Respond.io with

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