Comparison · Clinics

HubSpot CRM vs eClinicalWorks

HubSpot CRM and eClinicalWorks side by side for clinics: scores by criterion, native features, and pricing.

Updated September 26, 2026

Generic platform

HubSpot CRM

4.6

Weakout of 10

Mature general-purpose CRM with a permanent free tier. Excellent pipeline and marketing — zero native EHR, e-prescribing, or insurance claims.

Free plan (permanent); paid seats from Starter

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Higher scoreMedical software

eClinicalWorks

7.0

Fairout of 10

Large-scale cloud ambulatory EHR with patient self-scheduling, telehealth, secure messaging, value-based care tools, and RCM services — broad specialty coverage, quote-based pricing.

Contact for pricing

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Criteria where HubSpot CRM wins

Ties

Criteria where eClinicalWorks wins

Score by criterion

In green, who wins the criterion. The overall score uses clinics weights: charting and care and insurance and billing weigh more.

CriterionHubSpot CRMeClinicalWorks

Charting and care1.4×
Native electronic health record with history, notes, and attachments — not a contact card with a PDF on the side.
2.5
8.5
Insurance and billing1.3×
Eligibility, claims, denials, and patient payments inside the product — not a separate billing company as the only path.
2.0
8.6
Patient relationship1.1×
Recalls, campaigns, portals, or acquisition tools that keep the panel full after the first visit.
5.5
8.0
Messaging and confirmations1×
Native SMS or messaging inbox on the patient record, with team history. WhatsApp Business API also counts. One-way reminder blasts, portal-only chat, and marketplace apps do not.
3.5
5.0
Price and transparency0.8×
Public plan in USD, trial, and what sits outside the monthly fee. Percent-of-collections quotes without a rate card lower the score for opacity.
9.2
4.5
Learning curve0.8×
English UI, clinical vocabulary, and time until the front desk and a provider can work without a long implementation project.
8.2
5.5
Overall score
4.6
7.0

Native features

Only what is part of the product counts. Marketplace integrations or third-party apps are out.

FeatureHubSpot CRMeClinicalWorks

Electronic health recordNoYes
Online schedulingNoYes
E-prescriptionsNoYes
Insurance billingNoYes
Clinic billingNoYes
Native messagingNoNo
TelehealthNoYes
Patient acquisition & recallYesYes

Compare with another rival

Each pair has its own page. The ranking only highlights the main duels — the rest are here and on each CRM profile.

Compare HubSpot CRM with

Compare eClinicalWorks with